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What does it mean to go Paperless?


 

Paperless.  It’s a buzzword you hear more frequently from local governments but what does it actually mean for your organization?  I’m going to outline some of what to expect when making the transition.  

The bottom line is this ­– in a world that’s becoming more digital, mobile and environmentally conscious, it’s not a nice to have, IT’S A NEED TO HAVE.  The good news is the processes and solutions have been trialed now for years.  You’ll find that after making the move it’s going to be huge money saver and aid open government initiatives. 

More Announcements Regarding our 2013 Main User Conference


As we near the big weekend for our Main User Conference in Kamloops, BC we've been busy putting together the final details.  With customers from Newfoundland to Washington State planning to attend it will undoubtedly be an extremely valuable experience from everyone taking part.  I'm excited today to release a few more details as the September 20th deadline for registration is quickly approaching! 

Apathy, or An Inability to Engage?


Is anybody actually reading these?

And if they are, you can’t expect the average person to actually be motivated to participate in a local government’s public engagement process.  In a TED Talk by Dave Meslin (video at the end of the blog) he effectively illustrates how ridiculous a Nike ad in this format would look. 

Now, It’s been a longstanding requirement in both Canada and the United States that public notices from the government be published, several times in some cases, in local newspapers.   But these laws were introduced during a time when newspapers were the major source of information and the previous way of informing citizens involved nailing a public notice to the front door of City Hall.

Local governments aren’t oblivious to this issue; many are starting to post more of this information online via their website or through social media.  But the average municipality is still spending $25,000 to $100,000 for larger organizations to publish incredibly ineffective ads that are often buried in the back of a newspaper’s classified section.  Data from the State of Maine shows they are spending about $500,000 annually to publish these notices in papers! 

Great Customer Service Exemplified


When we say iCompass has true 24/7/365 industry leading Grand Slam Customer Service well, we mean it.  Recently, our staff took the afternoon off to celebrate recent successes spending the day up at remote Lac Le Jeune.  Now a trip like this comes with a unique set of challenges for our Customer Success Team, namely, how to deliver top notch service when out in the wilderness away from the office, phones and Internet access.  The solution - to set up a mobile office should any issues arrive. 

With an iPad, iPhone, laptop and a great view of the lake from the beach, our team ensured that every single user who had a question received an answer immediately.  With remote access to our servers, and a tethered Internet connection everything ran smoothly. It just goes to show you how far technology has come and what a committed, knowledgeable team can accomplish when asked, how can you enjoy the beach while giving World Class Customer Service at the same time! 

The next question - why aren't we spending more days at the beach?

Browser Updates Don't Have to Mean Headaches


When using a cloud based service its key that you familiarize yourself with your browser and its different settings.  Your internet browser is one of the most valuable and critical tools you'll use, so when you get an update notification be sure to read the fine print!  A great example comes from that latest update of Internet Explorer from IE 9 to IE 10.   Now Internet Explorer is asking users for permission every time you copy and paste data.  It's frustrating for everyday internet users, but when building an agenda or writing a report as a local government/school district administrator on the cloud you'll go crazy dealing with this security feature.   The good news - you can turn this functionality off permanently following the steps below: 

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