The Customer Resource Center has moved!
We are excited to announce a new and upgraded version of our popular online help and support system known as the Customer Resource Center. This upgrade is designed with you in mind; putting the reference materials at your fingertips and accessible when you need it.
Features you'll love include:
- Access to the knowledgebase directly from within our CivicWeb or AcademicWeb solutions via the help link
- Updated guides, videos, and FAQ documents
- Smart searches providing additional and related materials
- Real-time feedback and suggestions on content
- The transparency on the Customer Resource Center is now second to none. You can submit, track the progress of and always know the next steps on any issue you submit. Combining this with our 10-minute response commitment gives all our customers the timely access to support they need to keep the pace of their busy schedules. In short, if you need help, CRC is there!
Unlike our previous Customer Resource Center where we had a universal login, our updated portal will provide you with a more personal experience. Take a minute to register and start taking advantage of this powerful tool today. To register, click on the link below and fill in your information in the form provided. We will confirm your registration within 1 business day of receipt, giving you full access to the CRC.
If you require support during the registration process, or have any questions about the CRC, please contact a member of our Customer Success Team at 1-800-260-7409.
Our Customer Success Team is committed to your success!