InTouch makes it really easy for the public and other stakeholders to submit non-emergency requests electronically into your Action Tracking system via your website. Whether it's an FOI request/Public Records Request, a complaint or a maintenance request,  InTouch eliminates most of the administrative overhead related to getting these staff intensive submissions into your Action Tracking system quickly and efficiently. While making submissions easier for you and your constituents, InTouch allows you to shift time savings to tackle other key priorities within your organization.

Highlights

• Internet based form submission is quick and convenient for stakeholders
• Input forms easily configured to your needs - some suggested uses
• Freedom of Information/Public Disclosure requests
• Complaints
• Service Requests
• Citizen Presentations to Council
• Streetlight outage
• Electronic document attachments to submissions
• Submission tracking number for constituents to check status
• Automated notification to staff responsible
• Access to InTouch seamlessly integrated into your website
• Provides simple and affordable management of non-emergency 311 requests
• The power of  Action Tracking for follow-up task management
• Set reminders, notify stakeholders of activity, report on service levels

NOTE:  InTouch can only be used in concert with the  Action Tracking system, purchased separately.

InTouch Product Brochure (Local Government - Canada)  
  InTouch Product Brochure (Local Government - USA)